Objective:
Enhance processing of telephone calls by automating the identification of personal calls.Description:
This initiative is to come up with fully functional telephone calls processing system whereby the telephone users can get their monthly call records on-line and identify the personal calls on-line. Currently this is done manually by sending the PDF copy of the call records to each individual user via email.Scope:
This system will initially be implemented in UN HQ, New York. Upon successful implementation in UN HQ similar system could be extended to Offices Away Headquarters, Field Missions, Regional Commissions and Tribunals that do not yet have similar system in place.Output:
A fully functional on-line telephone calls processing system and detailed procedures to recover the cost of personal calls.Impact:
Successful completion of this initiative will significantly reduce the time needed to process the personal telephone calls and recovery of cost for personal calls. This will also reduce paperwork and enable to keep historical data and generate various reports related to telephone calls.Implementation approach and timeline:
- Review the proposed system currently being tested by OICT.
- Fine tune it as needed
- Develop guidelines for the recovery of personal calls to suit with the UN call management system in consultation with the executive offices and Payroll unit.
- Run the system as pilot for one or two departments
- Roll out the system to all the users in UN HQ.
