Objective:
Implement Enterprise Feedback Management System (EFM) in all entities of UN secretariat as a standard platform for feedback management life-cycle.
Description:
EFM is a web-based, secure, strategic application for systematically managing the life-cycle of a survey project. Through surveys, EFM captures feedback and facilitates collaboration and innovation and influences critical business decisions. This initiative is to implement a common EFM system across the UN Secretariat.
Scope:
This initiative will cover UN Departments, OAHs, Regional Commissions, Tribunals and Field Missions.
Output:
Standardize on EFM system and enable at least two staff members within each entity in scope to be able to manage life-cycle of a survey project starting from questionnaire design, survey deployment and ending with response and report management.
Impact:
Successful completion of this initiative will facilitate highly reliable decision-making by addressing the following:
- Replace diverse, maintenance-intensive, home-grown survey solutions with a standard feedback management solution.
- Eliminate time-consuming phone, document or spreadsheet based surveys
- Eliminate subscription-based survey engines which sacrifices ownership of responses
- Gather regular and consistent feedback avoiding survey fatigue.
Implementation approach and timeline:
- Submit standardization case on EFM
- Gather license requirements
- Initiate procurement for additional licenses
- Train trainers to conduct remote training
- Train 2 users from each entity using Remote Training Approach
This initiative will be completed within 90 days from the date of approval of this initiative.
Suggested by:
Mir Abdul Meraj, ICTD/DFS
Team leader:
Mir Abdul Meraj, ICTD/DFS
